Privacy Policy

Last Updated: February 3, 2025

This Privacy Policy describes how Lumacast (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumacast.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.


How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Your name, address, phone number, and email.

  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Your username, password, security questions, and other information used for account security purposes.

  • Customer support information: Information you choose to include in communications with us, such as messages sent through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill your orders.

  • Third parties that collect data through tracking technologies when you interact with our Services.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, Third-Party Websites and Links.


How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process transactions, fulfill orders, send notifications, create and manage accounts, arrange shipping, and facilitate returns.

  • Marketing and Advertising: We may use your information for promotional communications and advertising tailored to your interests.

  • Security and Fraud Prevention: We use your personal information to detect and investigate fraudulent, illegal, or malicious activity.

  • Communications and Service Improvement: We use your information to provide customer support and enhance our Services.


Cookies

We use Cookies to enhance your browsing experience, analyze traffic, and support marketing efforts. You can manage Cookies through your browser settings. Our website also recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain data sharing.


How We Disclose Personal Information

We may share your information with:

  • Vendors and Service Providers: Such as IT management, payment processors, and fulfillment partners.

  • Business and Marketing Partners: For advertising and promotional purposes.

  • Affiliates and Legal Authorities: In compliance with applicable laws and regulations.

We do not sell or rent your personal information. However, we have “sold” and “shared” certain personal information in the past 12 months for marketing purposes, as outlined in our policy.


Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.


Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from minors.


Security and Data Retention

We implement security measures to protect your information. However, no system is completely secure. We retain your information as long as necessary for legal, business, or operational purposes.


Your Rights

Depending on your location, you may have the right to:

  • Access and correct your data

  • Request deletion of your data

  • Withdraw consent for certain processing

  • Manage communication preferences


Complaints

If you have complaints about how we process your personal information, contact us. If you are unsatisfied, you may have the right to appeal or lodge a complaint with your local data protection authority.


International Users

We may transfer, store, and process your information outside your country. We rely on recognized legal mechanisms to ensure data protection compliance.


Contact Us

For any questions or to exercise your rights, contact us at:

Phone: 888-710-1026
Email: info@lumacast.com
Mail:
Lumacast, Inc.
3261 National Avenue
San Diego, CA, 92113, US