The White Glove Difference

Designed.
Crafted.
Delivered.
Brought to Life.

Your LUMACAST feature is delivered, placed, and brought to life by our White Glove team—so all that's left is to enjoy it.

From Our Hands. To Your Outdoor Space.

The Service

Delivered with the same care it was cast with.

A fire feature is not a parcel. It is a single piece of architectural concrete, and how it arrives matters as much as how it was made.

So we do it ourselves. Our own team and our own vehicles bring your piece to your outdoor room, carry it into position, level it on the ground you have prepared, and connect it to your gas line. Installation is complimentary — not an upsell, but the last step of the work.

Then we light it, and walk you through it, and leave you with a fire feature that is already doing what it was designed to do.

*Electronic ignition systems: our team places the unit in its final position, and all final electrical connections are completed by a licensed electrician.

How it works

Four Easy Steps.

Then Bring Your Space to Life.

01

Prepare

Your gas line is run to our specifications by a licensed professional, and the ground is level and ready. This is the only step that is yours.

02

Deliver

Our own team and vehicles deliver your fire feature directly to your outdoor space. No freight carriers. No curbside delivery. No crate left on your driveway.

03

Place

Depending on your product and configuration, gas, electrical, or water service may be required. Any necessary utilities should be installed to our specifications by a licensed trade professional before delivery. Once that's complete, our White Glove team takes care of the rest.

04

Test

We bring your LUMACAST piece to life, testing every function to ensure your fire or water feature is operating exactly as intended and ready to enjoy from day one.

Where we deliver

Three zones. One flat rate each.

No mileage fees. No fuel surcharges. No waiting on shipping quotes.

Zone 1 — CaliforniaAvailable year-round

Zone 1 — California

California

Weekly service throughout the state, on our own vehicles. California is where we cast, and where we deliver most often.

$250Ground level
$350Elevated level
Zone 2 — Pacific NorthwestAvailable year-round

Zone 2 — Pacific Northwest

Oregon · Washington

Year-round service to Oregon, Washington, and Idaho scheduled around our regular northern runs.

$450Ground level
$550Elevated level
Zone 3 — ArizonaAvailable year-round

Zone 3 — Arizona

Arizona

Year-round service throughout Arizona, on the same terms as our California and Pacific Northwest routes.

$450Ground level
$550Elevated level

*Please note: Installation services are contingent upon prior preparation of the site in accordance with Lumacast's guidelines. This service is designed for ground-level placements; if your desired location is on a rooftop deck or terraced backyard, kindly contact us beforehand for a tailored quote. In the event that the necessary preparations are not complete or your gas line is not active, our team will leave your fire feature near the final location or at a preferred on-site spot. Additional visits, if required, are subject to a $200 fee. Weather and other external factors may influence service availability.

Client Experiences.

What our clients have to say about White Glove Delivery.

Craftsmanship, Delivered.

Let's bring it home.

Prepare the ground and the gas line. We will take it from the truck to the first flame.