White Glove Service
Seamless Delivery and Installation: Choose Lumacast’s White Glove Service for an unparalleled experience. Our dedicated team will meticulously deliver your new fire feature right to your outdoor living space, handling all the heavy lifting and placing it precisely where you envision.
Complimentary Installation with Expert Care: We offer complimentary installation*, ensuring your fire feature is not only delivered but also fully set up and ready to use. To facilitate a smooth setup, we require that your plumbing be prepared to our specifications by a licensed professional before delivery. For guidance, please refer to the detailed plumbing diagram provided below.
Availability Tailored to Your Region: Our White Glove Service is available year-round for residential projects in California, Oregon, and Washington, bringing Lumacast’s signature care and quality to your doorstep. For our valued clients in Arizona, Colorado, Nevada, and Utah, we offer this exclusive service seasonally, catering to your needs with the same level of excellence and attention to detail.
*Special Note for Electronic Ignition Systems: If your Lumacast fire feature is equipped with an electronic ignition system, our White Glove Service will include placing the unit in its final position. However, all final connections for these systems must be completed by a licensed professional to ensure safety and compliance with regulations.
“It truly is a full service delivery experience. We breathe easier knowing our clients are taken care of on delivery day by Lumacast.”
AVAILABLE YEAR-ROUND
Zone 1 - California
Our fleet of delivery vehicles provides weekly service throughout the state of California, for one simplified flat fee.
California - $250*
AVAILABLE YEAR-ROUND
Zone 2 - Pacific Northwest
Our team makes monthly deliveries to Oregon and Washington. While this service will be year-round, the availability of the service may be subject to weather conditions.
Oregon - $450*
Washington - $450*
AVAILABLE SEASONALLY
Zone 2 - Mountain States
Our team makes seasonal deliveries to Arizona, Colorado, Nevada and Utah. Typically the delivery season for Arizona and Southern Nevada occurs during the cooler months; fall to spring. For Colorado, Northwestern Nevada and Utah the season starts in late spring and ends mid fall, subject to weather conditions.
Arizona - $450*
Colorado - $450*
Nevada - $450*
Utah - $450*
*PLEASE NOTE
Installation services are contingent upon prior preparation of the site in accordance with Lumacast’s guidelines. This service is designed for ground-level placements; if your desired location is on a rooftop deck or terraced backyard, kindly contact us beforehand for a tailored quote.
In the event that the necessary preparations are not complete or your gas line is not active, our team will leave your fire feature near the final location or at a preferred on-site spot. Additional visits, if required, are subject to a $200 fee. Weather and other external factors may influence service availability.
