Quick-Ship Fire Features

Quick Ship fire features are ready to ship within 2 to 3 weeks from the date of purchase. Please be aware that selecting White Glove Service may increase your lead time depending on the time of year or demand.

Fire features available for Quick-Ship do not offer the breadth of customization available in our made-to-order product line. They’re only available in select configurations. Depending on the fire feature, you can modify the concrete color, add a tabletop, or upgrade the infill. By curating this collection, these fire features have a considerably faster lead time than their made-to-order counterparts.

No, Quick-Ship products are limited to select size and color options to provide an expedited fulfillment timeline. If a different size or color is integral to your design, we recommend opting for the made-to-order version.

We analyzed our sales data to identify the most chosen configurations for our best-selling fire features year over year. With that information, we’ve made investments to enhance our manufacturing capabilities in order to accommodate increased production and expedited turnarounds. Therefore, only products listed on the Quick Ship page benefit from the faster production lead times. If necessary, and for an additional fee, made-to-order products can be expedited.

Within California, your Quick Ship product will be dropped off curbside by our team. For orders outside of California, they are shipped via LTL freight, and you’ll receive tracking information once the item ships. The crate will be delivered curbside.

Yes, white glove service is available; however, the fastest way to receive your Quick Ship product is via LTL curbside freight, or by curbside dropoff if you're in California. For clients within our regional delivery zones, white glove service is available for an additional fee. Please note that Quick Ship orders with white glove service may be scheduled to be delivered up to 3 to 4 weeks after purchase, depending on the time of year and demand.

Yes, the fire feature is covered by a 3-year warranty, while the burner is covered by the manufacturer's lifetime warranty.

LUMACAST offers a 14-day window from the date of delivery to initiate the return process. To begin, contact us via info@lumacast.com or 888-710-1026 and provide photos of the product for assessment. Products must be returned in their original condition and packaging.

Please note that shipping costs are associated with these items based on your shipping zone, and flat rate shipping fees are subsidized by LUMACAST to provide more affordable options. If you need to return a product, the return shipping cost will be your responsibility, in addition to any applicable restocking fees, and will be deducted from your refund. If your unit had complimentary free shipping as part of a promotion, you would still be responsible for covering shipping costs on the return.

If white glove service was used, delivery fees are non-refundable. A pickup fee will apply for returns in California, while return crate and shipping fees will apply for other regions, all of which will be deducted from the refund along with the 25% restocking fee.

Yes, Quick Ship fire features are often eligible for sitewide promotions. Please check the current promotion details.