Quick Ship

Quick Ship fire features enter production within 7 to 10 business days of purchase. From there, delivery timing depends on the shipping method you select. LTL freight orders ship at the end of the production window, with carrier transit typically adding 2 to 7 days depending on destination. If white Glove Service is available in your area, its scheduled into the next available delivery route which is typically 2–3 weeks from the time of purchase.

Quick Ship fire features are offered in a curated selection of sizes and colors rather than the full range available in our Made-to-Order line. Depending on the model, you can adjust the concrete color, add a tabletop, or upgrade the infill. By focusing production on these select configurations, Quick Ship pieces are ready in as little as 7 to 10 days—compared to the 4 to 6 week standard lead time of their Made-to-Order counterparts.

No, Quick Ship products are limited to select size and color options to maintain the expedited production timeline. If a different size or color is integral to your design, we recommend the Made-to-Order version, which offers the full range of product configurations.

We analyzed our sales data to identify the most-chosen configurations for our best-selling fire features year over year. Based on that, we've invested in our manufacturing capabilities to support increased production and expedited turnarounds for these specific configurations. Only products listed on the Quick Ship page benefit from the 7 to 10 day production lead time.

If your preferred fire feature isn't part of Quick Ship, Made-to-Order versions can be expedited for an additional fee, depending on the configuration and current production capacity. Contact our team at info@lumacast.com to discuss options.

Within California, your Quick Ship product can be dropped off curbside by our team. For orders outside of California, products ship via LTL freight, with curbside crate delivery and tracking provided once the item leaves our facility.

LTL (Less-Than-Truckload) freight is handled by a freight carrier and is the fastest delivery option for orders shipping outside California—you're responsible for moving the crate from the curb to its final location. White Glove Service is also available for in-yard placement by our delivery team in select neighboring sates, though it extends the overall delivery timeline.

Yes, White Glove Service is available for Quick Ship orders, though it is not the fastest delivery method. The quickest options are curbside drop-off within California or LTL freight in select states.

In California, Oregon, and Washington, White Glove final delivery typically occurs 2 to 3 weeks after purchase, depending on demand. For select neighboring states like Arizona, Nevada, and Idaho, White Glove is available seasonally on monthly routes—timelines run longer here, since each route requires meeting a minimum order threshold to send a team out. If you'd prefer White Glove delivery within the 2 to 3 week window in these states, dedicated service is available at a premium. For most customers, LTL freight is the best choice for both speed and shipping cost.

We place your order into the next available delivery appointment once we've received confirmation that your site is ready to receive. To avoid delays, we strongly encourage confirming site readiness as soon as possible.

If a longer wait isn't ideal and we're notified within the first week after purchase, your order can be switched to LTL freight—with no impact to the 7 to 10 day production lead time. Any difference in shipping costs will be refunded.

For White Glove options in Arizona, Nevada, or Idaho, contact our team to discuss timing and pricing.

Yes, the fire feature is covered by a 3-year warranty, and the burner is covered by the manufacturer's lifetime warranty.

We understand that plans change. If you need to cancel your order, we offer a full refund if the cancellation request is made within 24 hours of purchase. After that window, Quick Ship cancellations incur a 25% restocking fee, as these products are prioritized in our production and logistics queues to meet the 7 to 10 day timeline. This fee accounts for the material and labor costs associated with expedited production. If your order is already in transit, it will be subject to our standard return policy.

Lumacast offers a 14-day window from the date of delivery to initiate the return process. To begin, contact us at info@lumacast.com or 888-710-1026 and provide photos of the product for assessment. Products must be returned in their original condition and packaging.

Shipping costs are based on your shipping zone, and flat-rate shipping fees are subsidized by Lumacast to provide more affordable options. If you need to return a product, the return shipping cost will be your responsibility, in addition to any applicable restocking fees, and will be deducted from your refund. If your unit included complimentary shipping as part of a promotion, you'll still be responsible for covering return shipping. If White Glove Service was used, delivery fees are non-refundable.

A pickup fee will apply for returns in California, and return crate and shipping fees will apply for other regions—all of which will be deducted from the refund along with the 25% restocking fee.

Yes, Quick Ship fire features are often eligible for sitewide promotions. Check the current promotion details for specifics.