Delivery + Shipping

The delivery or shipping method for your order depends on the types of items ordered. For smaller items, UPS ground or USPS will be used. For fire features and other larger items, several options may be available depending on your delivery location such as curbside drop-off, White Glove Service or LTL freight. Your cart will reflect the delivery options available for your order.

DETAILS AT A GLANCE

Your cart will reflect the delivery options available for your order from the following:

Free: UPS ground for material samples

Available for a fee: Ground shipping for accessories, Curbside drop-off, White Glove Service, LTL curbside freight.

  • We only ship within the contiguous US
  • We can ship to a freight forwarder of your choosing for delivery to Alaska, Hawaii, Martha’s Vineyard/ Nantucket any outlying islands, Canada, Mexico or overseas.
  • For expedited shipping, contact us prior to placing the order. Some items may be excluded due to size, weight or fragility. Orders shipping outside the contiguous US do not qualify.
  • Third-party products may not be shipped directly by Lumacast but Lumacast will be responsible for all order notifications and status updates from orders placed on lumacast.com.
  • Accessories purchased in tandem with a fire feature will arrive in the same shipment or delivery, however depending on the items ordered you may receive multiple shipments.
  • For delivery and freight shipments, an adult must be present to inspect and sign for the shipme

Standard Zones

ZONE 1 - CALIFORNIA

Ground shipping - varies by item

White Glove Service - $250

Curbside drop-off - $100

ZONE 2 - WEST

Ground shipping - varies by item

LTL curbside freight - $300

White Glove Service - $450

  • Year-round for Oregon & Washington
  • Seasonal for Arizona, Nevada, Colorado & Utah

ZONE 3 - CENTRAL

Ground shipping - varies by item

LTL curbside freight - $400

ZONE 4 - EAST

Ground shipping - varies by item

LTL curbside freight - $500

Special Zones and International

ZONE 4.5 - MARTHA’S VINEYARD & NANTUCKET ISLAND

LTL curbside freight

  • We will ship your product to Cape Cod Express for a flat rate of $500. This does not include final delivery with Cape Cod Express, and all island delivery charges are the responsibility of the ultimate consignee.
ZONE 5 - AK, HI, PR & OTHER US TERRITORIES

LTL curbside freight - $500 max

  • We will ship your product to the domestic freight forwarder of your choosing. The shipping costs paid at checkout depend on where your freight forwarder is located. The consignee is responsible for arranging and paying for the necessary transportation to their final destination.

INTERNATIONAL - PAO

LTL FREIGHT

  • Because of the complex nature of shipping internationally, please contact us for a custom crating and shipping quote. The consignee is responsible for arranging and paying for the necessary transportation to their final destination along with any import duties and/or taxes.

Ground Shipping

AVAILABLE FOR ALL ZONES
TRANSIT TIME: 1 -7 BUSINESS DAYS

Straightforward shipping for smaller items: For compact items like material samples or covers or accessories purchased independently of a fire feature, we opt for the simplicity and reliability of UPS ground shipping. This ensures a swift and secure journey directly to your doorstep.

When your order ships, you will receive an email with tracking information. Ground shipments typically arrive in 1-7 days once shipped. This transit time is in addition to the time it takes to process your items for shipment.

  • Material Samples ship for free.
  • Accessories - Shipping costs for accessories such as all-weather covers, wind guards, or tabletops will be calculated at checkout.

LTL Freight Shipping

AVAILABLE FOR ZONES 2-3. WE WILL SHIP TO A FREIGHT-FORWARDER FOR ZONE 4 AND INTERNATIONAL
TRANSIT TIME: 2-10 BUSINESS DAYS


LTL curbside freight (contiguous US, excludes California ): Enjoy the convenience of curbside shipping when ordering any of our fire features. Our chosen LTL freight carriers ensure a smooth transit to your location. Each Lumacast product ships in a custom-built crate, designed to protect it during transit. Depending on your location, please allow up to an additional week for transit, in addition to the product lead time.

This service includes a single driver who will expertly unload your pallet at the edge of your driveway or the nearest accessible drop-off point, considering the reasonable approach to your home. Once your Lumacast product arrives at your regional distribution hub, our carrier will contact you to schedule the final delivery.

Please note, this delivery option is limited to curbside drop-off, which means it does not extend to placing the item in your garage, backyard, inside your home, or installation. Upon arrival, the responsibility of unpacking, inspecting the item, placing it in its desired location, assembly, installation, and disposal of packing materials rests with you.

For larger fire features, additional onsite accommodations may be required, such as a loading dock or forklift, due to the size of the crated unit exceeding typical liftgate capacities. By preparing for these requirements, you can ensure a seamless final setup of your Lumacast product.

California Delivery Options

TRANSIT TIME: 1 -3 BUSINESS DAYS

White Glove Service: The Ultimate Delivery Experience
Indulge in the ultimate delivery experience with Lumacast’s White Glove Service, a premium offering for those who value unparalleled care and expertise. Our team ensures seamless delivery, expert installation, and meticulous placement of your fire feature. This all-inclusive service is available, requiring only that your plumbing and site be ready for installation. Discover the full extent of this exclusive service on our dedicated White Glove Service page.

Curbside Drop-off: Complimentary and Straightforward
For a more basic delivery option, choose Lumacast’s free Curbside Drop-off. Your unit and any purchased accessories will be delivered right to the curbside of your property. The final placement will be at the most suitable flat space as determined by our delivery team. This service is straightforward and efficient, leaving the unpacking, installation, and setup in your capable hands.

TRANSIT TIME: 1 -3 BUSINESS DAYS

Curbside Drop-off: Complimentary and StraightforwardFor a more basic delivery option, choose Lumacast’s free Curbside Drop-off. Your unit and any purchased accessories will be delivered right to the curbside of your property. The final placement will be at the most suitable flat space as determined by our delivery team. This service is straightforward and efficient, leaving the unpacking, installation, and setup in your capable hands.