Smaller items
UPS ground or USPS
Material samples, covers and accessories purchased on their own.
From Our Hands. To Your Outdoor Space.
Delivery + Shipping
Delivery + Shipping
Overview
The delivery or shipping method for your order depends on the types of items ordered.
How your order ships
Fire features and other larger items
Curbside drop-off, White Glove Service or LTL freight
Several options may be available depending on your delivery location.
Details at a glance
Your cart will reflect the delivery options available for your order from the following:
Free
UPS ground for material samples
Available for a fee
Notes
Coverage
We only ship within the contiguous US.
Beyond the lower 48
We can ship to a freight forwarder of your choosing for destinations outside the contiguous US.
Expedited
For expedited shipping, contact us prior to placing the order. Some items may be excluded due to size, weight or fragility. Orders shipping outside the contiguous US do not qualify.
Third-party products
Third-party products may not be shipped directly by Lumacast but Lumacast will be responsible for all order notifications and status updates from orders placed on lumacast.com.
Multiple shipments
Accessories purchased in tandem with a fire feature will arrive in the same shipment or delivery, however depending on the items ordered you may receive multiple shipments.
On delivery day
For delivery and freight shipments, an adult must be present to inspect and sign for the shipment.
Where We Deliver & Ship
Delivery & Shipping Zones + Flat-Rate Pricing
Ground shipping - varies by item
-
Curbside drop off - $100
-
White Glove | Ground Level - $250
- Includes placement at ground level with direct access.
- No stairs or elevation changes.
-
White Glove | Elevated Level - $350
- Includes placement above or below ground level (stairs or slopped access.)
- Size and weight restrictions may apply.
Ground shipping - varies by item
-
LTL curbside freight - $300
-
White Glove | Ground Level - $450
Arizona, Idaho, Oregon & Washinton only
- Includes placement at ground level with direct access.
- No stairs or elevation changes.
-
White Glove | Elevated Level - $550
Arizona, Idaho, Oregon & Washinton only
- Includes placement above or below ground level (stairs or slopped access.)
- Size and weight restrictions may apply.
Ground shipping - varies by item
-
LTL curbside freight - $400
Ground shipping - varies by item
-
LTL curbside freight - $500
Selected zoneOther zones
Beyond the lower 48
Special zones & international
LTL curbside freight
- We will ship your product to Cape Cod Express for a flat rate of $500. This does not include final delivery with Cape Cod Express, and all island delivery charges are the responsibility of the ultimate consignee.
LTL curbside freight - $500 max
- We will ship your product to the domestic freight forwarder of your choosing. The shipping costs paid at checkout depend on where your freight forwarder is located. The consignee is responsible for arranging and paying for the necessary transportation to their final destination.
LTL FREIGHT
- Because of the complex nature of shipping internationally, please contact us for a custom crating and shipping quote. The consignee is responsible for arranging and paying for the necessary transportation to their final destination along with any import duties and/or taxes.
Selected zoneOther zones
By parcel
Ground shipping
Straightforward shipping for smaller items. For compact items like material samples or covers or accessories purchased independently of a fire feature, we opt for the simplicity and reliability of UPS ground shipping. This ensures a swift and secure journey directly to your doorstep.
When your order ships, you will receive an email with tracking information. Ground shipments typically arrive in 1-7 days once shipped. This transit time is in addition to the time it takes to process your items for shipment.
- Material Samples ship for free.
- Accessories - Shipping costs for accessories such as all-weather covers, wind guards, or tabletops will be calculated at checkout.
Curbside freight across the contiguous US, excluding California. Enjoy the convenience of curbside shipping when ordering any of our fire features. Our chosen LTL freight carriers ensure a smooth transit to your location. Each Lumacast product ships in a custom-built crate, designed to protect it during transit. Depending on your location, please allow up to an additional week for transit, in addition to the product lead time.
This service includes a single driver who will expertly unload your pallet at the edge of your driveway or the nearest accessible drop-off point, considering the reasonable approach to your home. Once your Lumacast product arrives at your regional distribution hub, our carrier will contact you to schedule the final delivery.
Please note, this delivery option is limited to curbside drop-off, which means it does not extend to placing the item in your garage, backyard, inside your home, or installation. Upon arrival, the responsibility of unpacking, inspecting the item, placing it in its desired location, assembly, installation, and disposal of packing materials rests with you.
For larger fire features, additional onsite accommodations may be required, such as a loading dock or forklift, due to the size of the crated unit exceeding typical liftgate capacities. By preparing for these requirements, you can ensure a seamless final setup of your Lumacast product.
Zone 1 only
California Delivery Options
Residential
The White Glove Experience
A premium offering for those who value unparalleled care and expertise. Our team ensures seamless delivery, expert installation, and meticulous placement of your fire feature. This all-inclusive service is available, requiring only that your plumbing and site be ready for installation. Discover the full extent of this exclusive service on our dedicated White Glove Service page.
ResidentialCommercial
Curbside Drop-off
Complimentary and straightforward. For a more basic delivery option, choose Lumacast's free Curbside Drop-off. Your unit and any purchased accessories will be delivered right to the curbside of your property. The final placement will be at the most suitable flat space as determined by our delivery team. This service is straightforward and efficient, leaving the unpacking, installation, and setup in your capable hands.
Client experiences
Amazing! Michael showed up right on time, they carefully transported my firepit to our new home and transferred it from natural gas to propane. He tested for leaks and cleaned the firepit before he left. Outstanding customer service! Will be recommending Lumacast to all of my friends!
White Glove Service
The White Glove Difference
Discover the full extent of this exclusive service on our dedicated White Glove Service page.
