AURA | Made-to-Order

Lumacast, Inc. warrants to the original purchaser of its products that such products will be free from defects in materials and workmanship under normal use and service for the following periods from the date of purchase (the "Warranty Period").

RESIDENTIAL

Ten-year warranty from the date of purchase on the stainless burner system components.

Five-year warranty from the date of purchase on the concrete shell and Lumacast-produced accessories like aluminum and wood-faced composite tabletops.

One-year warranty from the date of purchase on third-party accessories such as all-weather covers, glass wind guards, and propane kits.

COMMERCIAL

Two-year warranty from the date of purchase on the stainless burner system components.

One-year warranty from the date of purchase on the concrete shell and Lumacast-produced accessories, as well as third-party accessories.

WARRANTY REMEDIES

Should any product fail due to defects in materials or workmanship during the Warranty Period, Lumacast will, at its sole discretion, either:

1. Repair the product at no charge, using new or refurbished replacement parts.

2. Replace the product with a new or refurbished product.

READ THE FULL PRODUCT WARRANTY HERE

SUMMARY

Regular maintenance and safety checks of your fire feature are crucial. By adhering to proper care routines, you can prolong the lifespan of both the product and its individual parts.

CONCRETE SHELL

Your LUMACAST product has been sealed to resist staining, scratching, and heat caused by reasonable wear and tear encountered during regular use in an indoor or outdoor environment. Please use caution to wipe up spills in a timely fashion, especially with highly acidic beverages. Avoid cutting or chopping food on your concrete surface, as it may abrade the sealer and most likely dull your cutlery.

Observing a hairline crack on the finish of your fire feature shouldn’t cause concern; it’s a typical trait of concrete and doesn’t indicate a defect. The internal concrete benefits from glass fiber reinforcement, ensuring such cracks don’t expand further.

Lumacast recommends cleaning your concrete with mild, non-abrasive all-purpose household cleaners such as “Method” or “Seventh Generation” Spray-Cleaner. We also recommend “Pledge Specialty Surface Cleaner” as an all-in-one cleaner and protector. Please do not use harsh chemicals, as they may damage the sealer. Periodic cleaning with mild cleaning products is suggested to maintain the smooth look and finish of the concrete.

TABLETOPS

Lumacast recommends cleaning your aluminum or wood-faced composite tabletop with mild, non-abrasive all-purpose household cleaners such as “Method” or “Seventh Generation” Spray-Cleaner. We also recommend “Pledge Specialty Surface Cleaner” as an all-in-one cleaner and protector. Please do not use harsh chemicals, as they may damage the powercoat on the aluminum and the epoxy on the composite tabletops. Periodic cleaning with mild cleaning products is suggested to maintain the smooth look and finish of the tabletops.

Curbside freight: Available within the contiguous United States. Depending on the final destination, please allow up to an additional week for transit.

White glove service: White glove service is available year-round for residential projects within California and seasonally for projects located in Arizona, Colorado, Southern Nevada, and Utah. Our team will deliver and carry your fire feature into your outdoor living space and place it in its final position.

We are happy to provide complimentary installation and finalize all connections as long as your plumbing has been prepared to our required specifications by a licensed professional in advance of your delivery.

Self-pickup from warehouse: Ideal for projects in San Diego, Riverside, or Orange County. Pick up your product from our warehouse in the Logan Heights neighborhood for free.

For projects in Alaska, Hawaii, any U.S. Territory, or abroad: Lumacast will ship your product to a regional distributor. From there, you are responsible for arranging the necessary transport to get to your product to its final destination. Please contact us if you have any questions or concerns.

Warning: Combustion byproducts produced when using this product include carbon monoxide and other chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.P65Warnings.ca.gov