FAQ

 

Why should I buy my next feature from LUMACAST?

At LUMACAST, we take pride in the quality of our work. Each of our pieces is individually handcrafted by our team in San Diego, California. We work with a proprietary blend of locally-sourced aggregates to create a lighter weight fiber-reinforced concrete, which makes our products incredibly durable and still easily manageable. Before our features leave our warehouse, they are hand finished and closely inspected, then sealed with the highest quality, food-safe sealer. We want to make sure that your new investment will provide a place for your family and friends to gather for years to come.

How long will my LUMACAST feature last? Is there a Warranty?

Our policy is longevity — with proper care and upkeep, your fire feature has the potential to last a lifetime.

Our Limited Manufactures warranty covers:

Stainless components (residential) 5-YEAR LIMITED WARRANTY

Stainless components (commercial) 1-YEAR LIMITED WARRANTY

Concrete Shell (residential) 5-YEAR LIMITED WARRANTY

Concrete Shell (commercial) 1-YEAR LIMITED WARRANTY

LUMACAST assumes no responsibility for, and this warranty does not apply to, damage or defect resulting from any of the following:

Improper handling, maintenance, or installation.

Modification or alteration to the product by any means that increase the likelyhood of damage

Any circumstance where the product has been misused, intentionally damaged, or damaged as a result of negligence

Will my LUMACAST Feature Arrive ready to go?

Your new LUMACAST feature will come with everything you need to have it up and running quickly. All fire features will come with rocks and burners, which are tested before they leave our warehouse. You will need to work with a licensed plumber to set up the final connection to gas lines.

What type of fuel will i need for my new fire feature?

Your LUMACAST fire feature will work best with a hard-piped Natural Gas line. However, we also offer an option that works well with Propane tanks.

How long will it take to arrive?

All LUMACAST products are made-to-order. Currently, the lead time from day of purchase to delivery/shipping is 4 to 6 weeks for a standard Fire Feature. Please note that this time may increase depending on the degree of customization you choose. Expedited production and shipping are available on request; additional fees may apply.

For more information, see our page on Lead Time, Shipping & Delivery